Shipping & Policies

 

Shipping & Policies

 

Always Azul Pottery is committed to privacy and security. We utilize Authorize.net as our Gateway Service. Authorize.net is compliant with the Payment Card Industry Data Security Standard ("PCI DSS") as a Level 1 service provider. Authorize.net has been compliant with PCI DSS since its inception in 2002. PCI DSS is the bankcard industry's most stringent security standard. Examples of the security measures include: Physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of Order Information to and from customers; restricting access to personally identifiable information; and, periodic security audits by third party security experts.

All personal information gathered is used for in-house purposes only. We do not sell, rent or lease your information.

We normally ship in about two weeks from the order receipt, for all in stock items, unless otherwise noted in the piece description. If there is a delay, we contact ASAP! If there will be a delay, we email you as soon as possible. If for any we can not ship that week, we will email notify you immediately as to the estimated delivery time. For all other pottery not in stock we will make and ship all orders in a timely fashion, Forty Five days is our target for finishing all orders.

Shipping Costs:

We charge a minimum of $10 AND a maximum of 25% depending on location, freight will be figured in the shopping cart at the time of purchase. We take special care to package our pieces carefully to minimize breakage.

Shipping Carriers:

We use UPS, Federal Express and the United States Postal Service, depending upon the piece. We try to accommodate special shipping requests. Just add your request to the Order Notes section of the shopping cart, when placing an order or email us. We offer discounts on shipping multiple quantities. These discounts make buying sets of mugs or pieces very economical.

Dinnerware (Discounts, deposits and Shipping):

Discounts: Here's the discount on dinnerware placesettings:

  • 4 placesettings 16 pieces = 10 percent discount
  • 8 placesettings 32 pieces = 15 percent discount
  • 12 placesettings 48 pieces = 20 percent discount

 

Shipping Overview: Always Azul's shipping and handling costs are designed to break even only. All orders are shipped insured. Some larger orders, over $200, may require a signature from the customer at delivery. The more pieces you order , the more your shipping costs drop (See Shipping Costs below)!

Shipping Lead Time for Dinnerware Sets and Sinks is generally 4 to 12 weeks. Check specific Dinnerware choice for more exact delivery time. in stock items are shipped weekly.

Shipping Costs: (Based on size and weight) ? Items come in four sizes; small (mugs), medium, large, extra large and Dinnerware Sets. Shipping costs are generally based on average cost by size. The following are approximate shipping costs by size:

  • Small Items: $10 for first piece
  • Medium Items: $12 for first piece
  • Large Items: $13 for first piece
  • Extra Large: $15 for first piece

Guarantee: 30-Day credit on Returns for all stock items, from date of receipt. If an order is returned for any reason, other than damage, the customer pays for the shipping costs. Dinnerware customers are encouraged to order a small piece of the pottery they like, to verify they like the glaze color. As with all handcrafted pottery, color and size vary from piece to piece (See Dinnerware Tips below). If a product is no longer available, you will be contacted immediately, and promptly refunded any prepaid deposits.

 

Damaged Shipment:

In case of damaged piece, please call Always Azul Pottery ASAP @ 719-655-0101, or E MAIL @ sales@alwaysazul.com, then send us a digital picture to expedite replacement. Otherwise, we may need the item returned to us to inspect and log the damage or problem. Keep packing material for 7 days because shipping companies may want to inspect the packaging material and box.
Custom items are not returnable. If a piece was damaged, of course we would replace and make every effort for your satisfaction We'll replace any broken piece at no charge to you.

 

Returns:

Items should be in original condition. Please request a RAM number. Then return ship in original packing. Please ship insured in case of breakage. We do not pay return shipping for returns for reasons other than damage or defects.
In case of damaged piece, please call Always Azul Pottery ASAP @ 719-655-0101, or E MAIL @ sales@alwaysazul.com, then send us a digital picture to expedite replacement. Otherwise, we may need the item returned to us to inspect and log the damage or problem. Keep packing material for 7 days because shipping companies may want to inspect the packaging material and box.
Custom items are not returnable. If a piece was damaged, of course we would replace and make every effort for your satisfaction.These pieces may take 1-6 weeks for delivery.

 

Dinnerware Tips:

  • Carefully read the description of each Dinnerware piece you're interested in
  • High temperature fired pottery (2400 degree) is generally the most durable
  • Glossy finishes tend to show wear faster than matte finishes
  • Avoid sudden temperature changes will all handcrafted pottery
  • Getting pottery to match from different firings is difficult. This is especially true with the high-temperature, For this reason, and the in case of breakage over the years, some customers order extras of some pieces.
  • Always Azul Pottery gives a one year warranty on our pottery for the oven, dishwasher, and microwave
  • Always Azul Pottery makes no life-time warranties. We will replace flawed or damages pieces within the guidelines above.

Return Policy:

30-Day credit on Returns for all stock items, from date of receipt. There will be a 30% restocking fee.

Items should be in original condition. Please request a RAM number. Then return ship in original packing. Please ship insured in case of breakage. We do not pay return shipping for returns for reasons other than damage or defects.

In case of damaged piece, please call Always Azul Pottery ASAP @ 719-655-0101, or E MAIL @ sales@alwaysazul.com, then send us a digital picture to expedite replacement. Otherwise, we may need the item returned to us to inspect and log the damage or problem. Keep packing material for 7 days because shipping companies may want to inspect the packaging material and box.

Custom items are not returnable. If a piece was damaged, of course we would replace and make every effort for your satisfaction.

 

Payment Policy:

Visa, MasterCard, American Express, Discover, and Money Order

Personal and cashier's checks are acceptable. Orders are not shipped until personal checks clear our bank.