Shipping / Policies |
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We ship to US destinations only as this time. We normally ship in 4 business days from the order receipt, for all in stock items, unless otherwise noted in the piece description. If there is a delay, we contact ASAP! If there will be a delay, we email you as soon as possible. If for any we can not ship that week, we will email notify you immediately as to the estimated delivery time. For all other pottery not in stock we will make and ship all orders in a timely fashion, Forty Five days is our target for finishing all orders. Shipping Costs: We charge a minimum of $10 AND a maximum of 25% depending on location, freight will be figured in the shopping cart at the time of purchase. We take special care to package our pieces carefully to minimize breakage. Shipping Carriers: We use UPS, Federal Express and the United States Postal Service, depending upon the piece. We try to accommodate special shipping requests. Just add your request to the Order Notes section of the shopping cart, when placing an order or email us. We offer discounts on shipping multiple quantities. These discounts make buying sets of mugs or pieces very economical. Dinnerware (Discounts, deposits and Shipping):Discounts: Here's the discount on dinnerware placesettings:Shipping Overview: Always Azul's shipping and handling costs are designed to break even only. All orders are shipped insured. Some larger orders, over $200, may require a signature from the customer at delivery. The more pieces you order , the more your shipping costs drop (See Shipping Costs below)! Shipping Lead Time for Dinnerware Sets and Sinks is generally 4 to 12 weeks. Check specific Dinnerware choice for more exact delivery time. in stock items are shipped weekly. Shipping Costs: (Based on size and weight) ? Items come in four sizes; small (mugs), medium, large, extra large and Dinnerware Sets. Shipping costs are generally based on average cost by size. The following are approximate shipping costs by size:
Guarantee: 30-Day credit on Returns for all stock items, from date of receipt. If an order is returned for any reason, other than damage, the customer pays for the shipping costs. Dinnerware customers are encouraged to order a small piece of the pottery they like, to verify they like the glaze color. As with all handcrafted pottery, color and size vary from piece to piece (See Dinnerware Tips below). If a product is no longer available, you will be contacted immediately, and promptly refunded any prepaid deposits. Damaged Shipment:In case of damaged piece, please call Always Azul Pottery ASAP @ 719-655-0101, or E MAIL @ azuls@msn.com ,then send us a digital picture to expedite replacement. Otherwise, we may need the item returned to us to inspect and log the damage or problem. Keep packing material for 7 days because shipping companies may want to inspect the packaging material and box.Custom items are not returnable. If a piece was damaged, of course we would replace and make every effort for your satisfaction We'll replace any broken piece at no charge to you. Returns:Items should be in original condition. Please request a RAM number. Then return ship in original packing. Please ship insured in case of breakage. We do not pay return shipping for returns for reasons other than damage or defects. In case of damaged piece, please call Always Azul Pottery ASAP @ 719-655-0101, or E MAIL @ azuls@msn.com ,then send us a digital picture to expedite replacement. Otherwise, we may need the item returned to us to inspect and log the damage or problem. Keep packing material for 7 days because shipping companies may want to inspect the packaging material and box. Custom items are not returnable. If a piece was damaged, of course we would replace and make every effort for your satisfaction.These pieces may take 1-6 weeks for delivery. Dinnerware Tips:Below is the second shipping policy email i have, please let me know which one you want to keep, or if you want them integrated, or what you'd like to do. thanks.
Return Policy:30-Day credit on Returns for all stock items, from date of receipt.Items should be in original condition. Please request a RAM number. Then return ship in original packing. Please ship insured in case of breakage. We do not pay return shipping for returns for reasons other than damage or defects. In case of damaged piece, please call Always Azul Pottery ASAP @ 719-655-0101, or E MAIL @ azuls@msn.com ,then send us a digital picture to expedite replacement. Otherwise, we may need the item returned to us to inspect and log the damage or problem. Keep packing material for 7 days because shipping companies may want to inspect the packaging material and box. Custom items are not returnable. If a piece was damaged, of course we would replace and make every effort for your satisfaction. Payment Policy:Visa, MasterCard, American Express, Discover, and Money OrderPersonal and cashier's checks are acceptable. Orders are not shipped until personal checks clear our bank. Shipping Policy:We ship to US destinations only as this time. We normally ship in 4 business days from the order receipt, for all in stock items, unless otherwise noted in the piece description. If there is a delay, we contact ASAP! If there will be a delay, we email you as soon as possible. If for any we can not ship that week, we will email notify you immediately as to the estimated delivery time. For all other pottery not in stock we will make and ship all orders in a timely fashion, Forty Five days is our target for finishing all orders.Shipping Costs: We charge a minimum of $10 AND a maximum of 25% depending on location, freight will be figured in the shopping cart at the time of purchase. We take special care to package our pieces carefully to minimize breakage. Shipping Carriers: We use UPS, Federal Express and the United States Postal Service, depending upon the piece. We try to accommodate special shipping requests. Just add your request to the Order Notes section of the shopping cart, when placing an order or email us. We offer discounts on shipping multiple quantities. These discounts make buying sets of mugs or pieces very economical. |